Job Title: Vehicle Damage Assessor (VDA) Location: Sunderland Salary: £30,000 - £45,000 per annum (DOE) Hours: Monday to Friday, 8:00am – 4:30pm Join a Leading Automotive Repair Centre in Sunderland as a Vehicle Damage Assessor We’re seeking a skilled and detail-oriented Vehicle Damage Assessor to join a busy and professional accident repair centre in Sunderland. This is a vital role in ensuring accurate repair assessments, smooth workflow, and a top-tier customer experience. Key Responsibilities: * Create computerised repair estimates using Audatex * Liaise with customers regarding repair details and estimated completion times * Maintain accurate repair documentation and update internal systems * Monitor vehicle progress through the repair process * Collaborate with engineers and insurers to finalise repair authorisations * Identify opportunities for additional retail (non-insurance) work * Conduct mobile or on-site estimates as needed * Support the wider team as required Requirements: * Previous experience as a Vehicle Damage Assessor (VDA) * Proficiency with Audatex estimating software * Strong organisational and communication skills * High attention to detail and a customer-first mindset * Ability to manage multiple tasks in a fast-paced environment What’s in it for you? * Competitive salary up to £45,000 depending on experience * Bonus opportunities tied to performance * Company pension scheme with employer contributions * 33 days’ holiday including bank holidays (option to buy/sell up to 5 days) * Wellbeing support including 24/7 GP access and income protection * Opportunities for career development and training If you're an experienced VDA looking to join a respected and forward-thinking team in Sunderland, apply now or get in touch to learn more