Trade Parts Advisor required in Croydon Salary DOE in the region of £25k-30k basic OTE £35k Working Hours- Monday-Friday 7:30am-5:30pm We are looking for an experienced Trade Parts Advisor to join our client's busy team at our Parts Centre in Croydon. Duties and responsibilities • Responding to customer sales ordering, queries and customer care in an efficient and professional manner. • Escalating customer issues with senior parts advisors and management when the need arises. • Adhering to company policies and procedures when interacting with customers. • Following up on customer calls to ensure that that customers are satisfied. • Staying up to date with products, services and policies by attending training sessions. • Ensuring that they accurately comprehend customer requests and issues. By confirming and clarifying information. • Upselling products and services where possible and actively working towards reaching sales targets. • Maintaining accurate customer records in our customer relationship management (CRM) system and completing call logs and reports • Parts look up and pre pick customer orders. Qualifications and Skills • Data Management skills KEYLOOP CDK Kerridge • Excellent Communication skills: - good verbal and writing skills. Ability to create great customer experiences. • Sound knowledge of vehicle layout, parts catalogues and computer stock lists • Sales ,objectives and strategies to market. • Stock control. • Self-starter • Customer focused. • Communications • Planning • Decision making • Problem solving Full company details available on application. Apply now with your full CV to Chloe at WeRecruit Auto quoting job reference ST1532 Automotive - Motor Trade - Trade Parts- Trade Parts Advisor- Parts Advisor - Croydon- South Croydon- Mitcham- Sutton- Epsom- Bromley- Orpington- West Wickham-Thornton Heath Full Time - Permanent - Job Follow us on (email address removed) Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities