Phoenix Solutions and Consulting are supporting a well established commercial vehicle operation in Witham who are looking to appoint an experienced Workshop Shift Manager to join their depot leadership team. This is a senior, hands on management role, suited to someone with strong HGV or PSV workshop experience who enjoys leading people, driving performance and maintaining high standards across a busy commercial vehicle workshop. You will be supported by a Shift Supervisor and an established technician team. The role You will take responsibility for the day to day performance of a workshop shift, ensuring productivity, quality and customer service targets are consistently met. Key responsibilities include: * Managing and motivating a shift of workshop technicians * Issuing work based on technician skill set and workload * Ensuring repair and service work is completed to a high standard * Monitoring productivity, efficiency and workshop performance * Managing customer expectations and authorising repair work * Liaising with customers and suppliers and handling queries where required * Monitoring job cards, paperwork and work in progress targets * Ensuring health and safety procedures are followed at all times * Driving continuous improvement within the workshop environment What we are looking for * Proven experience managing or running an HGV or PSV workshop * Strong technical knowledge of heavy vehicles * Experience leading and managing teams * Excellent organisational and communication skills * Confident dealing with customers and suppliers * Good IT skills and experience using workshop systems * Able to work well under pressure in a fast paced environment * A proactive and professional approach Hours Alternating shifts Earlies Monday to Thursday 5.45am to 2.30pm Friday 5.45am to 2.45pm Lates Monday to Thursday 2.15pm to 11.00pm Friday 1.00pm to 10.00pm Alternate Saturday mornings 6.00am to 1.00pm Benefits * 31 days holiday including bank holidays rising to 33 with service * Company contributory pension scheme * Free life assurance * Secure, long term role within a well established operation