Service Manager – Warrington Pay: Up to £55,000 per annum Hours: Monday – Friday, 08:30 – 17:00 Contract: Permanent Earning Potential (OTE) Basic Salary: Up to £55,000 per year Realistic OTE: Up to £70,000 per year Vehicle Allowance: Company car or car allowance provided Mobile Phone: Included Overview We need an experienced Service Manager with a strong HGV background to lead the team at a leading commercial vehicle dealership in Warrington. You'll drive operational excellence, inspire your team to deliver exceptional customer service, and work alongside departmental managers. This is a hands-on leadership role for someone who knows how to create, motivate, and lead high-performing teams. Key Responsibilities Lead and inspire your team to deliver the highest levels of customer service Monitor compliance with statutory regulations and ensure quality standards are met Control cost management for the department Work with departmental managers to ensure a joined-up, positive approach to teamwork Ensure site and departmental KPIs are met through robust leadership Lead and develop apprentices Manage, coach, and motivate employees to ensure high quality of staff Establish business objectives and personal development goals, monitoring performance Build strong working relationships with customers Perform analysis to identify areas of weakness and targeted marketing activity Ensure all health and safety policies are followed and upheld Promote the development of your team What You'll Need HGV experience is essential Extensive motor industry experience in a service position at management level Extensive knowledge of operational running of a workshop and business administration Exceptionally organised – leads by example and knows how to delegate Thorough knowledge of customer and market analysis, marketing initiatives, and customer satisfaction Experienced in people management, particularly achieving through teams Leadership style must be highly visible and hands-on Enthusiasm and continuous improvement of product knowledge Ability to drive business performance through strong customer relationships Flexible approach and adaptable to thrive in a changing environment Computer literate and confident using technology NVQ in Motor Vehicle Mechanics (preferred but not essential) Don't tick every box? If you have service management experience in HGV and a passion for leading teams, we want to hear from you. We value leadership skills, a hands-on approach, and a commitment to excellence. Sound like you? Call Cal Ryan at Kemp Recruitment on (phone number removed) Email: (url removed) Ref: INDCR