Service Manager role: Following internal promotion, Elite Vehicle Supplies Ltd are looking for a dynamic, self motivated and hard working Service Manager to join our team. Elite are a leading provider of bus safety solutions in the UK. Position: Service Manager Hours: Full time, Monday to Friday 8.30am to 4.30pm based at our Stokesley office Salary: £35,000 per annum Please note deadline for applications is 5pm on Sunday 17th November but we may close recruitment early if we receive a significant amount of applications so please don't delay in applying. We are seeking a dynamic, proactive, self motivated and organised individual with a genuine passion for providing OUTSTANDING customer service. We are looking for someone with the following qualities; * Exceptional communication skills; liaising with a wide range of customers and colleagues * Excellent IT skills including experience with processing key information and maintaining databases to an incredibly high standard * Ability to build positive and strong working relationships with a varied range of customers and colleagues * A high level of self motivation * Ability to work efficiently under tight deadlines * Strong workload management skills * Demonstrate excellent initiative and good judgement in a busy environment * Ability to work in a methodical manner which maximises efficiency at all times * A warm, professional, efficient and friendly manner with all staff, suppliers, colleagues and customers via all communication platforms including phone and email * A team player who is keen to support colleagues Service Manager Responsibilities and Duties: * As Service Manager, you will report directly into our Operations Director and you will; * Work collaboratively on the organisation of multiple service contracts and projects * Coordinate service work, time limited project work alongside engineers and managing stock * You will prioritise customer service, experience and engagement at all times * Plan and schedule engineer work in an organised manner but with the ability to adjust priorities to accommodate last minute changes to scheduled work * Ensure strict deadlines are met * Build and maintain strong working relationships with customers. * Track open projects, ensuring proper management and adherence to manufacturing timescales. * Manage engineer stock effectively and proactively * Process paperwork including engineer job sheets effectively and to a high, accurate standard at all times. Service Manager Qualifications/Experience; * Proven experience in a service, coordination or management role (ideally 3 years of experience) * Experience of working in a fast paced environment and successfully managing a busy workload * Experience of managing multiple services or projects at one time, successfully balancing changing priorities * Experience of working within the bus and coach industry would be an advantage but not essential * Experience of working with engineers or within the bus and coach industry would be an advantage but not essential * Experience with ISO:9001 processes would be an advantage but not essential What We Offer: - Competitive salary - Genuine opportunities for career development - Supportive and collaborative work environment - On-site parking How to Apply: If you are a self motivated and proactive individual who meets the requirements for this role and would like to join our thriving team, please send your CV and cover letter . The application deadline is 5pm Sunday 17th November but we may stop applications early if receive significant interest. Job Type: Full-time Pay: £35,000.00 per year Schedule: * Monday to Friday Work Location: In person Application deadline: 17/11/2024