Service Manager – Main Dealership Location: Bury St Edmunds Salary: £40,000 Basic, OTE £45,000 Benefits: Fuel Card, Company Car, 25 Days Holiday + Bank Holidays We are seeking a dedicated Service Manager to oversee the service department at our clients main dealership in Bury St Edmunds. This is a fantastic opportunity for an experienced Service Manager who thrives on leading a team and delivering exceptional customer service. About the Role: The Service Manager will be responsible for leading and managing the daily operations of the service department. As a hands-on Service Manager, you’ll drive performance, enhance customer satisfaction, and support the growth of the business. This role is perfect for a proactive and organised Service Manager who excels in a fast-paced dealership environment. Key Responsibilities: As Service Manager, lead and manage the service team including advisors and technicians Supervise, train, and motivate the team – a core duty of any Service Manager Ensure the Service Manager function complies with all policies and industry regulations The Service Manager will focus on improving departmental efficiency and customer satisfaction Handle escalated customer issues as the senior Service Manager on site Monitor departmental KPIs and ensure all Service Manager targets are achieved Collaborate with other departments – a critical function of the Service Manager role Provide regular reports and updates to upper management, as expected from a Service Manager Promote best practices in service delivery as a performance-driven Service Manager The Service Manager will maintain high standards in customer handling and service quality Stay updated with manufacturer standards and apply them effectively as a Service Manager As Service Manager, ensure the workshop operates smoothly and efficiently Implement continuous improvements and cost-effective strategies – key tasks for the Service Manager Lead by example and promote a professional atmosphere as a visible Service Manager Contribute to business development by identifying growth opportunities as a strategic Service ManagerRequirements: Proven experience as a Service Manager or similar role in the motor trade Strong team leadership, communication, and management skills essential for a successful Service Manager Knowledge of service operations, workshop procedures, and customer service standards Analytical and strategic thinking to support the Service Manager in achieving targets Full UK driving license required for the Service Manager positionWorking Hours: Monday to Friday, 8:30 AM – 5:30 PM Saturdays when requiredHow to Apply: If you're a motivated and experienced Service Manager ready for your next challenge, we want to hear from you. Submit your CV today. Applications are reviewed on a rolling basis, and we aim to respond within 24 hours. About Holt Recruitment: Holt Recruitment is a leading agency specializing in Automotive, Motor Trade, Engineering, OEM, and related industries. We recruit across the UK for roles such as Service Manager, Aftersales Manager, Workshop Manager, Service Operations Manager, Automotive Service Manager, and Service Centre Manager. We cover a range of sectors including Technical, Mechanical, Engineering, Sales, Aftersales, Bodyshop, Fleet Management, Accounts, Finance, Marketing, Managerial, Logistics, Parts, Administration, Contact Centre, and Senior Appointments. Apply today and take the next step in your career