Position: Service Manager Location: Newcastle-under-Lyme Salary: £35,000 - £45,000 + Bonus (OTE up to £65,000) Working Hours: Monday to Friday, 08:30 - 18:00 (flexible) + 1 in 3 Saturdays, 08:30 - 12:30 Contract Type: Full-Time, Permanent Are you a motivated Senior Service Advisor or Workshop Controller ready to step up into a leadership role? Alecto Recruitment is currently seeking an ambitious and experienced individual to take on the role of Service Manager with a well-respected, family-run automotive business in Newcastle-under-Lyme. This is an exciting opportunity to join a supportive and relaxed working environment with strong bonus potential and genuine career progression. Why Join This Company? Salary up to £45,000 with realistic OTE of £65,000 Relaxed and supportive work culture within a family-run operation Company car and family car scheme Generous pension plan Excellent opportunity for career progression - ideal for a Senior Service Advisor or Workshop Controller looking to advance Achievable bonus structure in place to reward performance Key Responsibilities Lead and manage the service department, ensuring high levels of customer satisfaction and team efficiency Oversee daily operations of the workshop, managing workflows and ensuring quality standards Support, train and motivate a team of technicians and service staff Maintain strong communication with customers, providing updates and resolving any service-related queries Ensure compliance with all health, safety and manufacturer standards Monitor departmental performance, managing targets and driving improvement What We're Looking For Previous experience as a Senior Service Advisor, Workshop Controller or existing Service Manager Strong leadership skills and the ability to motivate and support a team Excellent customer service and communication abilities A solid understanding of automotive service operations and workshop management A full UK driving licence What You'll Receive This is a rare opportunity to join a business that genuinely values its employees, offering flexibility, recognition, and the tools to succeed. You'll have the chance to step into a rewarding management role where your contributions will be recognised and well-compensated. How to Apply To apply or learn more about this opportunity, send your CV to . Alecto Recruitment Limited is acting as an Employment Business in relation to this vacancy. If your experience matches, please forward your CV immediately. INDAM You may be: Service Manager, Senior Service Advisor, Workshop Controller, Aftersales Manager, Automotive Service Leader, Service Reception Manager, Dealership Manager, Aftersales Controller, Service Department Supervisor