Service Advisor – Avonmouth Salary: £32,598 per annum Hours: Monday – Friday, choose between: 07:00 – 16:00 09:00 – 18:00 (30-minute unpaid lunch) + Saturdays 08:00 – 13:00 on rota basis (included in salary) Contract: Permanent Earning Potential Basic Salary: £32,598 per year (includes Saturday rota) Overtime: Additional hours beyond contracted schedule paid at enhanced rates (details to be confirmed) Overview We're looking for a professional Service Advisor to join a busy commercial vehicle dealership in Avonmouth. You'll be the key link between customers and the workshop, ensuring a seamless service experience from booking through to vehicle handover. This role offers a choice of shift patterns, Saturday work on a rota basis (included in salary), and the opportunity to work with a premium brand in a supportive team environment. Key Responsibilities Correctly capture all customer details and vehicle faults at first point of contact Take telephone bookings and accurately load them into the workshop system Effectively manage workshop loading to maximise capacity Raise job cards and ensure all compliant documentation is completed Keep customers informed of ongoing vehicle status throughout the day Enter additions and changes to customer database Hand over finished vehicles with detailed explanations of repairs Monitor repair times and ensure work meets required delivery times Actively sell after-sales services including Service Contracts Discuss and arrange payment with customers Provide advice on warranties and service requirements Explain necessary vehicle test requirements for legally required inspections Arrange schedules for MOT and vehicle inspections What You'll Need Previous experience as a Service Advisor in automotive or commercial vehicle sector Excellent communication and customer service skills Professional manner with ability to remain reassuring during difficult situations Strong organisational and administrative abilities Experience with dealership management systems (DMS) is advantageous Full UK driving licence Performance Measures Effectively and politely liaising with customers regarding vehicle status, payment, and repairs Accurate booking of customer vehicles into the workshop Monitoring repair times and communicating back to customers in a timely fashion Providing accurate advice on service requirements Don't tick every box? If you have strong customer service experience and a passion for the commercial vehicle industry, we want to hear from you. We value communication skills and a professional attitude. Sound like you? If you're ready for a varied role with a premium brand and great team environment, get in touch with Cal Ryan today. Call Cal Ryan at Kemp Recruitment on (phone number removed) Email: (url removed) Ref: INDCR Service Advisor – Avonmouth Salary: £32,598 per annum Hours: Monday – Friday, choose between: 07:00 – 16:00 09:00 – 18:00 (30-minute unpaid lunch) + Saturdays 08:00 – 13:00 on rota basis (included in salary) Contract: Permanent Earning Potential Basic Salary: £32,598 per year (includes Saturday rota) Overtime: Additional hours beyond contracted schedule paid at enhanced rates (details to be confirmed) Overview We're looking for a professional Service Advisor to join a busy commercial vehicle dealership in Avonmouth. You'll be the key link between customers and the workshop, ensuring a seamless service experience from booking through to vehicle handover. This role offers a choice of shift patterns, Saturday work on a rota basis (included in salary), and the opportunity to work with a premium brand in a supportive team environment. Key Responsibilities Correctly capture all customer details and vehicle faults at first point of contact Take telephone bookings and accurately load them into the workshop system Effectively manage workshop loading to maximise capacity Raise job cards and ensure all compliant documentation is completed Keep customers informed of ongoing vehicle status throughout the day Enter additions and changes to customer database Hand over finished vehicles with detailed explanations of repairs Monitor repair times and ensure work meets required delivery times Actively sell after-sales services including Service Contracts Discuss and arrange payment with customers Provide advice on warranties and service requirements Explain necessary vehicle test requirements for legally required inspections Arrange schedules for MOT and vehicle inspections What You'll Need Previous experience as a Service Advisor in automotive or commercial vehicle sector Excellent communication and customer service skills Professional manner with ability to remain reassuring during difficult situations Strong organisational and administrative abilities Experience with dealership management systems (DMS) is advantageous Full UK driving licence Performance Measures Effectively and politely liaising with customers regarding vehicle status, payment, and repairs Accurate booking of customer vehicles into the workshop Monitoring repair times and communicating back to customers in a timely fashion Providing accurate advice on service requirements Don't tick every box? If you have strong customer service experience and a passion for the commercial vehicle industry, we want to hear from you. We value communication skills and a professional attitude. Sound like you? If you're ready for a varied role with a premium brand and great team environment, get in touch with Cal Ryan today. Call Cal Ryan at Kemp Recruitment on (phone number removed) Email: (url removed) Ref: INDCR