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Posted: 86 days ago   Expired

Service Advisor

Salary: £31,000

Location: Letchworth Garden City

Job type: Permanent

Category: Advisor

Key role and responsibilities as a Service Advisor: Salary and working hours Mon-Friday 8am-6pm - one in two Saturdays 8am-12.30pm - 20 days holiday with option to purchase up to 5 more. Basic 20-25k but OTE up to £31'600 (uncapped) through profit share and Service plans (based on Direct profit budget and 10 service plans sold per month) Ensure customers are aware of service and repair work required to their vehicles in a professional manner Advise on estimated costs of repairs and work to be undertaken Sell additional products as appropriate to customers' needs Advise on timescales and collection arrangements Produce job cards on in-house computer system Update customer and vehicle records Document all warranty work in accordance with manufacturer policy Preparation and completion of invoices Minimum requirements as a Service Advisor: Experience in a similar role, as a Service Desk Advisor / Car Service Advisor or similar An ability to sell additional products and services to customer Experience of using motor dealership databases Excellent communication skills and the ability to deliver outstanding customer service The ability to manage multiple tasks


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