Responsibilities: - Greet customers and provide excellent customer service - Listen to customer concerns and accurately document them - Perform vehicle inspections and provide recommendations for necessary repairs - Generate repair orders and communicate with technicians about customer concerns and recommended repairs - Provide estimates for repair costs and timelines - Upsell additional services or maintenance packages to customers - Coordinate with parts department to ensure necessary parts are available for repairs - Keep customers informed about the status of their vehicle repairs - Handle cash transactions and process payments Qualifications: - Strong mechanical knowledge and understanding of automotive systems - Proven experience in upselling products or services - Excellent cash handling skills - Exceptional customer service skills, with the ability to handle difficult situations calmly and professionally - Strong communication skills, both verbal and written - Detail-oriented with the ability to multitask and prioritize tasks effectively Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Please submit your resume along with a cover letter highlighting your relevant experience. We look forward to reviewing your application! Job Types: Full-time, Permanent Salary: £23,000.00-£28,000.00 per year Benefits: * Company pension * Employee discount * On-site parking Schedule: * 8 hour shift * Monday to Friday * Weekend availability Experience: * service advisor: 1 year (preferred) Licence/Certification: * Driving Licence (required) Ability to Commute: * Exeter, Devon (required) Ability to Relocate: * Exeter, Devon: Relocate before starting work (preferred) Work Location: In person