Kolt Recruitment are recruiting for a Service Advisor for an independent commercial vehicle company. Key Responsibilities: * Dealing with customers and ensuring customer satisfaction. * Regularly and proactively keep customers up to date with progress on their vehicle. * Booking in vehicles. * Ensuring appointments are convenient for the customer and department, in line with the workshop capacity. * Identify the customer requirements and where possible, supply an accurate fully inclusive costing. * Provide customers with full explanations of work carried out, making the most of any additional selling opportunities. * Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs. * Liaise with the Parts Department to ensure availability of parts. Key Requirements: * You have exemplary communication skills via email, telephone, and face to face * Excellent organisation and administration skills * You have previous working experience in administration and/or office environments * You are able to organise and manage your time efficiently to meet deadlines * Previous experience in a Service Advisor role, preferable * Understanding of Kerridge, preferable If you would like any further information on this role please call Kolt Recruitment