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Posted: 88 days ago   Expired

Service Advisor

Salary: £30,000

Location: Haverhill

Job type: Permanent

Category: Advisor

Our Client have a fantastic opportunity for a Service Advisor / Administrator to come and join our team, our staff are knowledgeable and experts in providing a positive experience to our customers as we are passionate in supplying outstanding customer service and sharing our expertise in vehicle repairs. Our Client Haverhill’s leading independent garage for over 25 years has this new opportunity and in this role you will be expected to : deliver a seamless experience to our customers dealing with all customers in a professional, prompt and courteous manner, supplying a positive first impression of the Service Department, advising on technical queries or issues, booking vehicles into the department to ensure that we meet our client’s needs and to utilize our workshops efficiently, informing customers of the progress of their vehicle, advising the customer repairs and finalizing the invoice on completion of required work. Including the preparation of quotations, ordering parts and stock together with general administration of our service department. For this role, it is essential for you to have previous Service Advisor / Motor Trade experience. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting deadlines. In addition, you will have time management skills and have a proactive approach to customer service. Benefits: * On-site parking * Bonus scheme – Additional Job DetailsEdit * Job Duties: Answer incoming customer inquiries, Stay up-to-date on new products, services, and policies, Collect and report customer feedback to ensure that best practice is recognised and maintained, Engage with customers in a friendly and professional manner while actively listening to their concerns, Offer support and solutions to customers in accordance with the company's customer service policies, Other duties as requested Benefits: * Bonus scheme * On-site parking Job Types: Full-time, Permanent Experience: * Motor Trade Customer Service: 3 years (Required)

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