NEW SERVICE ADVISOR JOB Reading, Berkshire Salary: 29k basic + 4k bonus + benefits We are seeking a professional and experienced Service Advisor / Aftersales Advisor to join our clients service team. Ideally you will have some service / aftersales experience and a full UK DL. Responsibilities of the Service Advisor / Aftersales Advisor : * Deal with customer needs face-to-face and over the phone with a professional and friendly approach * Work in Progress (WIP) control for the workshop * MOT and service scheduling * Updating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer * Clarify for the customer and workshop the basis for the repair – Retail / Warranty / Contract * To promote additional workshop services/repairs where applicable * To identify and add parts to WIPs * Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers * To ensure parts are ordered/requisitioned once relevant authority is received The perfect Service Advisor / Aftersales Advisor will have: * Excellent customer service skills * Excellent interpersonal, verbal and written communications skills * Proven organisational and administration skills * Proactive approach to work * Able to work to deadlines * Problem solving skills * Technical knowledge * Analytical skills including working with statistical and costing information * Ability to work in a fast pace environment and multitask both alone and part of a team The hours for the Service Advisor / Aftersales Advisor role are based on a 40 hour working week. To apply for this Service Advisor / Aftersales Advisor role, please get in touch with Katy at YOLO Recruitment via email, text, WhatsApp or call me at anytime