Job Title: Senior Service Advisor Location: Hedge End, Southampton Our client is a leading automotive sales & service provider committed to delivering exceptional customer service and high-quality vehicle maintenance and repair. We are seeking a motivated and customer-focused Service Advisor to join our dynamic team. If you have a passion for the automotive industry and enjoy helping customers, we want to hear from you! Job Overview: As a Service Advisor, you will be the first point of contact for our customers within this Main Dealer, responsible for providing exceptional service and ensuring their vehicle maintenance and repair needs are met. You will work closely with our technicians to accurately diagnose issues and recommend appropriate services. Key Responsibilities: * Greet customers and assist with scheduling service appointments. * Listen to customer concerns and communicate them to the service technicians. * Provide detailed explanations of repairs and services to customers, including costs and time estimates. * Maintain and update customer records, including service history and contact information. * Coordinate with the parts department to ensure timely availability of necessary parts. * Keep customers informed of their vehicle's status and any additional recommended services. * Handle customer inquiries and resolve issues promptly and professionally. * Promote and sell additional services and products. Qualifications: * Proven experience as a Service Advisor or in a similar customer service role in the automotive industry. * Strong communication and interpersonal skills. * Ability to explain technical information in a clear and understandable manner. * Excellent organizational and time-management skills. * Proficient in using computers and automotive service software. * Valid driver’s license. Why Join Us? * Competitive salary and commission structure. * Comprehensive benefits package, including health, dental, and vision insurance. * Ongoing training and professional development opportunities. * A friendly and supportive work environment. * Employee discounts on services and products. Based on what you have read above, if you think this could be of interest to you and you see yourself thriving within a trusted & professional Dealership where excellence is never taken for granted, please click apply and you will receive a phone call within the next 48 hours If you are interested in learning more about the Service Advisor role, please click apply and you will receive a call back