Brook Street UK Ltd are looking for a Service Advisor to join their client team in Hedge End. We are excited to announce an opening for a **Service Advisor** to join our successful Aftersales team in Hedge End. If you're passionate about delivering exceptional customer service and maximising service profitability through professional sales techniques, we want to hear from you! 🔹 **Key Objectives:** - Maximise customer awareness of all available services - Ensure the highest level of customer care and satisfaction - Maintain excellent departmental administration standards - Help achieve industry-leading process efficiency - Engage with the latest digital tools for a blended experience - Ensure full training and authorisation to sell finance and insurance products per FCA guidelines - Follow Volkswagen's "Service core process" 🔹 **Essential Skills/Experience:** - Experience in a similar Aftersales/Service role - Excellent customer satisfaction skills - Confident communication skills - Experience in a regulatory/process-oriented environment - Strong organisational skills for managing customer appointments - Initiative to follow up and prospect customers - *Full UK driving license required* 🔹 **What We Offer:** - Fantastic team environment - Competitive pay rates - Uncapped earning potential - Career development and progression opportunities - A family-run business where you will be valued If you would like more information or would like to apply, please contact Kaylie in Southampton