Service Advisor Guildford Up to £30k basic with £39,500 OTE Permanent/Full Time Monday to Friday 8am to 6pm with 1 in 4 Saturdays 8am to 2pm. Job Description: Working as a Service Advisor within this small dealership team, you will provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner. Key Responsibilities: * Responding positively to customer telephone enquiries relating to service and repairs. * Ensuring the vehicle will be ready at the time agreed and advising the customer as necessary. * Answering customers' questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon. * Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval. * Liaising with Service Manager to ensure workshop loading suits diary bookings. * Producing invoices for completed work and explains the content to customers. * Ensuring service bookings and appointments are managed efficiently * Establishing customers drop off and collection requirements or arranging alternative transport where necessary. Your Background & Skill: * Proven experience working in a busy and demanding dealership, as a Service Advisor OR someone who has a passion for all things automotive and a committed attitude. * Technical skills and experience are essential. * Well-presented and have excellent interpersonal and organisational skills. * Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals). * Excellent communication skills. For further details on this Service Advisor role and other jobs in the motor trade please submit your CV to Adam Curtis of ACS Automotive Recruitment Consultancy