SERVICE ADVISOR Hours of work: Mon-Fri 07:00-16:00 & 09:00-18:00 Saturdays 08:00-13:00 on rota £33,575 + commitment bonus for all employees - which is linked to attendance and general performance and equates to £600 a year divided into two £300 payments every 6 months for qualifying employees. Opportunity to earn bonus on service contracts, uncapped opportunity to earn hundreds of pounds a month doing this with retail van customers. Salary: £33,575 + generous bonuses Exeter Benefits * Uncapped bonus! - Earn hundreds of pounds a month * Access to a commitment & profit share bonus & generous service plan bonuses * 22 days annual leave plus the bank holidays. * Access to a company pension scheme * Full in-house and off-site manufacturer-approved training * Fantastic career prospects with an industry-leading brand * Life insurance and sometimes health/medical insurance schemes * Employee Assistance Program (EAP): Support for mental, physical, and financial wellbeing * Discount schemes * Full in-house and off-site manufacturer-approved training * Fantastic career prospects with an industry-leading brand Key Responsibilities: * * Taking telephone bookings from customers and accurately loading them into the workshop * Effective use of workshop loading to ensure capacity is maximized at all times * Raising job cards and ensuring all necessary and compliant documentation forms parts of the job pack * Informing customers of their ongoing vehicle status * Entering additions/changes to customer database * Handing over finished vehicles to customers * Giving customers detailed explanations on extent of repairs * Monitoring whether repairs are being carried out to the required delivery time * Actively sell after-sales services to include Service Contracts * Discussing and arranging payment with customers * Booking in of vehicles to ensure continuity of workshop loading * Provide advice on warranties and service requirements * In the case of legally required inspections, explaining the necessary vehicle test requirements * Arrange schedules for MOT/Vehicle inspections Key Performance Measures: * Effectively and politely liaising with customers regarding their vehicle’s status, payment and repairs * Accurate booking of customer vehicles into the workshop * Monitoring repair times and communicating back to customer in a timely fashion * Providing accurate advice on service requirements Please call Suzanne on (phone number removed) or submit your CV