Do you posses excellent customer service skills? Confident dealing with customers face to face and via the telephone... Then read on.. My client is seeking a Service Advisor to join their thriving team. Duties: Greet customers and provide excellent customer service Listen to customer concerns and accurately document them Schedule appointments and manage the service department's calendar Communicate with technicians to ensure timely completion of repairs Provide estimates for repairs and obtain customer approval Explain repair recommendations to customers in a clear and understandable manner Process payments and handle cash transactions Maintain accurate records of customer interactions and transactions Requirements: Previous experience in a customer service role is preferred but not essential Excellent communication and interpersonal skills Strong problem-solving abilities Ability to multitask and prioritize tasks effectively Proficient computer skills, including knowledge of basic office software Cash handling experience is required Benefits: * Company events * Employee discount * Profit sharing Schedule: * Monday to Friday * Weekend availability Supplemental pay types: * Bonus scheme * Commission pay * Performance bonus Licence/Certification: * Driving Licence (required) We endeavour to reply to all applications, however, if you haven`t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel