Posted: 85 days ago

Service Advisor

Salary: £29,000

Location: Norwich

Job type: Permanent

Category: Advisor


INTRODUCTION OSR are currently recruiting on behalf of a car dealership in Norwich, seeking a Service Advisor to join their busy aftersales team. THE COMPANY My client operates within an independently owned local dealer group, and is franchised to a volume brand with a strong market share that is continuing to grow further, with an established and loyal local customer base. The professional and friendly aftersales team have a strong team work ethic and really pull together to make the department as strong as possible, with an excellent management team leading them. Both manufacturer and group level training are provided, and career progression opportunities are highly likely to present themselves within the dealership and wider group. DAY TO DAY RESPONSIBILITIES * Provide a friendly first point of contact for customers having work carried out on vehicles * Handling pre-booked and walk-in customers for the aftersales department * Managing work flow with workshop and controlling any changes to pre-booked instruction * Liaising with customers and managing expectations, and keeping dialogue on any held over work in progress * Focus on additional revenue streams for the department, ie. upselling products and services * Accurately creating job-cards and invoices * Managing and exceeding customer expectations, and focussing on managing manufacturer customer satisfaction scoring for the dealership REQUIRED SKILLS AND EXPERIENCE * Previous experience in a motor trade aftersales role * Excellent communication and organisational skills * Passion for delivering excellent customer service * Ability to understand technical workings, and a passion for ongoing learning * A valid driving licence is essential to be able to carry out this job role SALARY AND BENEFITS My client is offering a basic salary package of £19-23,000 which is based upon previous experience level, plus a bonus/commission plan based on a mix of individual performance and department performance. The annual OTE would be in the region of £25-29,000, a likely additional £6,000 per annum in addition to basic salary. LOCATION The dealership is located in Norwich, Norfolk JOB REFERENCE: J3317 We will endeavour to respond to your contact/application within 48 hours, but due to the volume of applications we receive on a daily basis, if you haven't heard from us within 4 working days, please consider your application unsuccessful. This advert has been posted by a recruitment agency acting on behalf of a client



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