Service Advisor   Location: Bicester Salary: £28,000 - £32,000 basic + bonus up to £4,000 (OTE £36,000) Hours: 44.5 hours per week | 1 in 3 Saturday mornings ISQ Recruitment is currently working in partnership with a well-established automotive dealer group to recruit an experienced VAG Service Advisor for their Volkswagen Commercial Vehicles site in Bicester. This role is ideal for a customer-focused Service Advisor who enjoys ownership of the service journey, strong communication with customers and technicians, and working within a structured, brand-led aftersales environment.   The Role As Service Advisor, you will act as the key link between customers and the workshop, managing the service process from initial booking through to vehicle handover. You will ensure accurate job preparation, clear communication, and a consistently high standard of customer care. You will be responsible for maintaining workshop efficiency, supporting service and parts revenue through professional recommendations, and ensuring all work is authorised, documented, and completed in line with Volkswagen Commercial Vehicles standards.   Key Responsibilities Manage customer bookings via phone, email, and face-to-face interactions Prepare repair orders with full and accurate vehicle and customer information Explain repair requirements clearly, including Retail, Fleet, and Warranty work Identify recall campaigns and arrange completion where applicable Provide regular customer updates throughout the service process Gain authorisation for additional work via customers or approval platforms Control work-in-progress (WIP) and monitor vehicle completion times Raise invoices and ensure accurate costing of completed work Maintain service records and vehicle history to brand and compliance standards Coordinate parts ordering and sub-contractor work when required Conduct post-service follow-up calls to confirm customer satisfaction Maintain a professional customer reception environment Ensure ongoing compliance with brand processes, health & safety, and company procedures About You Previous experience as a Service Advisor within a VAG or automotive environment Strong customer service and communication skills Excellent attention to detail and administration ability Confident working with technical information and repair processes Organised, proactive, and able to manage multiple priorities Comfortable working independently and as part of a wider aftersales team Experience with light commercial or HGV environments is advantageous but not essential What's on Offer Competitive basic salary with achievable bonus structure Manufacturer and multi-brand training programmes 30 days annual leave including bank holidays Additional holiday entitlement linked to length of service Holiday purchase scheme Employer pension scheme Free annual Class IV MOT Cycle to work scheme EV salary sacrifice scheme Mental health support and wellbeing initiatives Referral bonuses Company uniform provided On-site parking Opportunity to build a long-term career within a respected, family-owned dealer group Apply If you are a Service Advisor with VAG experience and are looking for your next step within a professional, brand-led environment, ISQ Recruitment would be delighted to hear from you