Service Advisor – Westbury Our client, a reputable franchise-approved commercial vehicle dealer group with multiple locations nationwide, is seeking a highly skilled Service Advisor for their busy Westbury dealership. This is an excellent opportunity for experienced individuals to advance their automotive careers within a dynamic, customer-focused environment. Benefits of a Service Advisor: Starting basic salary of £29,000 per annum Performance-related bonuses with on-target earnings of £32,000 per annum 23 days annual leave plus 8 bank holidays Workplace pension scheme Access to extensive technical training and development programmes Discount schemes covering high street shops and retailers Staff wellness programmes and long service awards Enhanced maternity and paternity pay Opportunities for career progression within a multi-award-winning organisation recognised as a "Great Place to Work"Duties of a Service Advisor: Greet customers and deliver exceptional customer service throughout the service process Manage workshop loading, ensuring it remains current and optimised Keep customers informed proactively about vehicle repair progress Book vehicles in at convenient times, coordinating appointment schedules with workshop capacity Identify customer requirements and provide accurate, comprehensive quotations Produce detailed job cards, estimates, and invoices, ensuring data accuracy Explain maintenance work and repairs clearly to customers, maximising sales opportunities Generate warranty job cards in accordance with manufacturer policies Record all work requirements comprehensively, including retail, warranty, internal, and non-chargeable repairs Liaise with the Parts Department to ensure availability of necessary parts Work collaboratively with the Service Manager and team to uphold high service standards Liaise with vehicle manufacturers for warranty authorisations and procedures, ideally involving commercial vehiclesRequirements of a Service Advisor: Previous experience as a Service Advisor similar role within the automotive industry Exceptional communication and customer service skills Strong organisational abilities and IT literacy (experience with Kerridge/Keyloop preferable) A valid UK driving licence with minimal penalty points Knowledge of warranty procedures and familiarity with commercial vehicles is advantageous, but not essential Ability to work confidently in a fast-paced environment and maintain attention to detailTo be part of this thriving dealership and develop your career as a Service Advisor, contact Hamish Lowrie, Automotive Recruitment Specialist at Perfect Placement covering Westbury and the Wiltshere area today, to discover more about this fantastic opportunity