kolt recruitment are looking for a Customer Service Advisor for a busy and well-established accident repair centre based in High Wycombe. This is a great opportunity for an experienced Customer Service Advisor to join a fast-paced bodyshop environment, where you will be the main point of contact for customers throughout the repair process. Key responsibilities: * Manage customer enquiries both face-to-face and over the phone * Provide regular updates to customers regarding vehicle repairs * Liaise with workshop, estimators, and insurance companies to ensure smooth communication * Book vehicles in for repair and manage job progress * Handle customer queries and resolve issues professionally * Maintain accurate records and update internal systems Requirements: * Previous experience in a customer service role within an accident repair centre or automotive environment * Excellent communication and interpersonal skills * Strong organisational skills and attention to detail * Ability to work in a fast-paced environment * Confident using computer systems * Full UK driving licence (desirable) If you're a customer-focused individual looking for a stable role in High Wycombe within a reputable accident repair centre, this is a great opportunity to join a professional team. Kolt Recruitment are a specialist recruitment agency within the automotive industry