Service Advisor Bishops Stortford £28,000 to £30,000, plus bonus Monday to Friday, one Saturday per month Are you a dedicated and driven individual with a passion for customer service and the automotive industry? I am looking for a motivated Service Advisor to join my client’s thriving business in Bishops Stortford. As a key member of the friendly and experienced team, you’ll help drive growth while providing exceptional service to valued customers. What You’ll Do: As a Service Advisor, your responsibilities will include: * Professionally communicating with customers about vehicle repair requirements * Creating and managing Job Cards through our in-house computer systems * Updating customer and vehicle records, including service and MOT reminders * Preparing and completing invoices, providing cost estimates and timescales for repairs * Handling parts intake and processing jobs from booking through to invoicing * Ensuring smooth and efficient customer service by being the point of contact for all service-related queries What We’re Looking For: To thrive in this role, you should: * Have previous experience as a Service Advisor in the motor trade * Be familiar with basic automotive parts terminology (training will be provided) * Be self-motivated, as well as collaborative with a team * Possess strong organizational skills * Be reliable, dedicated, and focused on delivering excellent customer service * Have a full, clean driving license * Be approachable, presentable, and genuinely care about the customer experience, with a great telephone manner and the ability to build a rapport What We Offer: * Competitive Salary: £28,000 - £30,000 per year, based on experience * Bonus Structure: Performance-based bonuses to reward hard work and dedication * Career Growth: Opportunity for future management roles * Company pension plan after probation period * On-site parking * Further training and development opportunities * 22 days of holiday plus bank holidays * Working Hours: Monday to Friday, 8:00 AM – 5:30 PM, with one Saturday a month (8:00 AM – 12:00 PM)