Service Advisor - Škoda | Halbeath, Dunfermline | Working hours are 42.5 hours per week, Mon to Friday from 08:00-17:00 plus rota Saturday mornings | Up to £30,000 per annum on target earnings dependant on experience West End Garage is a privately owned retailer group where you can expect to receive excellent support in your role. Career progression is evidenced throughout the group and if you are looking to work for a forward thinking and progressive company then this is a good place to be. You will report to the Aftersales Manager with key responsibilities to ensure the efficient operation of the service department, to meet and exceed customer expectations and maximise workshop profitability in line with agreed budgets and company business plans, whilst ensuring the highest possible levels of quality and customer care. The ideal candidate for this role will have at least 2 years’ experience within a dealership as a Service Advisor and be able to cope with the demands of working in a fast paced and exciting environment. Are you the right person for the job? Able to adapt to in house system Experience in a similar role within an automotive environment Experience of working within a customer service environment Strong administration skills Excellent IT skills including Microsoft Office and ability to pick up new systems quickly Excellent communication skills Ability to work to deadlines and timeframes Flexible and adaptable approach Full UK Driving Licence Eligible to work in the UK What will your role look like? Dealing face to face with customers Ensuring that customers are given exceptional levels of service Using specialised software be required to price jobs and upsell Dealing with phone calls quickly and efficiently Plan the workshop day Ensuring that you maximise workshop efficiencies and profit Invoicing and taking payment from customers Keeping the reception area tidy What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you! Your data will be handled in line with GDPR