Service Advisor / Customer Service Advisor / Aftersales Advisor - Heathrow Location: Heathrow Hours: 47.5 hours - Monday to Friday 08:00-18:00, 1 in 4 Saturdays 07:00-13:00 Pay: £28,256.80-£33,(Apply online only) DOE (OTE £40,(Apply online only)) An excellent opportunity has arisen for an experienced Service Advisor / Customer Service Advisor / Aftersales Advisor to join a busy passenger car service department in Heathrow. This Service Advisor / Aftersales Advisor role requires previous Service Advisor experience within a car dealership or commercial vehicle dealership. You will manage customer bookings, provide updates, coordinate workshop workflow, and deliver exceptional service while maintaining high standards of accuracy and communication. Benefits: - Overtime opportunities - Birthday day off - 23 days holiday + Bank Holidays - Death in service x4 - Uniform & boot allowance - Workplace wellbeing and development support The Role: - Manage customer enquiries and service bookings - Provide regular updates, estimates and authorise additional work - Produce accurate job cards, invoices and documentation - Coordinate with workshop and parts teams to maximise efficiency - Identify upsell opportunities such as service plans - Maintain strong customer relationships and high service standards The Requirements: - Mandatory: Service Advisor experience in a car or commercial vehicle dealership - Excellent communication and customer?facing skills - Strong organisation, time management and attention to detail - Ability to perform well in a fast?paced environment - Full UK driving licence preferred If you're a match for the above, please apply to this Service Advisor / Aftersales Advisor role below or call James on (phone number removed) between 8am-5pm Mon-Fri. INDHIGH