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Posted: 110 days ago   Expired

Service Advisor

Salary: £21,000

Location: Barnstaple

Job type: Permanent

Category: Advisor

Who we are: The Company: Western Truck Rental, part of VMS Fleet Management Ltd is a forward-thinking Contract Hire, Fleet Management Company with Mercedes-Benz truck and van aftersales accreditation. VMS provide a wide range of services to blue chip fleet operators and Insurance Companies that includes Accident Management, Contract Hire, Repair and Maintenance Services, Vehicle Hire, Refrigeration, Salvage and Fleet Disposal. An excellent opportunity has arisen for an experienced Service Advisor. This position will be based in our Barnstaple workshop. The Role: • Taking receipt of vehicles • Advising customers in person or by telephone • Making initial diagnoses, writing orders for repair work and monitoring the repair process • Taking receipt of repaired vehicles and handing them over to customers • actively selling after-sales services in a customer oriented manner • Ensuring the workshop is working to full capacity by effectively scheduling work • Mediating between the parts, workshop and customers as well as accounts. Accountabilities: • Giving customers a friendly welcome and listening to their wishes, problems and concerns • Taking receipt of vehicles to be put through maintenance, repair or accident repair work • Keeping customers informed, giving comprehensive technical & commercial advice, providing an estimate of cost where necessary • Carrying out test drives • Providing advice by telephone and making bookings • Compiling initial diagnosis of vehicle • Determining the extent of repairs required • Discussing payment with customers • Entering changes to vehicle and customer data into systems • Handing over finished vehicles to customers, giving customers detailed explanations Skill and Experience: • Previous experience in a customer service environment, ideally Mercedes Benz or another main dealer • Adaptable • Excellent communication skills, with the ability to communicate at all levels • Technician knowledge would be advantageous The ideal candidate will: • Be a team player • Enthusiastic, self-motivated, polite and professional • Can work under pressure and maintain professionalism • Can be flexible and respond to different ways of working in the face of changing situations Salary: £19,000 plus depending on experience


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