Service Advisor- Renault and Dacia Bristol (BS15) Salary: Up to £27,000 per annum basic (Approx. £33,000 OTE through bonus scheme) Hours: 45hrs per week- Monday to Friday 07:30am to 17:30pm and 8am to 6pm on rota basis. Saturdays on rotation 8am to 12:30pm, paid at overtime rate. Our client Our client is a family run multi-franchised dealership group which has been established for over 80 years. They sell and maintain new and used Renault, Dacia, Citroen, Peugeot, and Volvo. Many of our clients’ employees have been with them for over 20 years, starting in junior roles and progressing into senior management. Our clients open and supportive management system provides a great place to realise your potential and unlock your career. Company Benefits: You will receive 30 days holiday (inclusive of Bank Holidays) Amazing progression opportunities Colleague Referral Bonus of up to £1,000 Extensive Manufacturer Training Exclusive Discounts on New and Used vehicles Discount on MOT & Servicing (including your family) Cycle to work scheme A range of training and leadership development programmes Life Assurance (death in service benefit) Staff & Family Car Scheme Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aiders Your role: (This role will be reporting to the Aftersales Manager) * Respond to customer calls, schedule service and repair appointments, and document details in the DMS. * Coordinate customer vehicle drop-off and collection, providing quotations using dealer systems. * Identify additional service needs based on vehicle and customer history. * Input data into the Dealer Management System and manage job cards and parts ordering. * Greet customers, define service needs, and process workshop bookings. * Confirm customer payment methods and authorization for work within set limits. * Clearly communicate customer service requirements to the team. * Obtain customer authorization for additional work via various communication channels. * Update customers on progress and confirm vehicle collection times. * Finalize invoices, explain work and charges to customers, and complete transactions. * Handle customer complaints and issues, following the handover policy and offering solutions. * Stay informed on current promotions and communicate them to customers. * Liaise with warranty providers for approval on contributions. * Ensure accurate completion and maintenance of all relevant documentation. * Manage the workflow of vehicles and maintain up-to-date product knowledge. * Adhere to all relevant health and safety and quality procedures. About you: * Previous experience in a customer service role within the automotive industry * Driving Licence Required * Strong communication and interpersonal skills. * Proficient in computer systems and basic office software. A little bit about us... Aligra have been established since 2007 and have since implemented supply partnerships with a number of the UK’s leading logistics companies. Whilst we work across all industries, we specialise in recruitment and talent management for the Automotive & Engineering, Driving & Industrial, Hospitality and Professional & Executive sectors