Service Advisor Location: Exeter Salary: Competitive / DOE (OTE available) Hours: Full-time, Monday–Friday with alternate Saturdays About the Role We are seeking a customer-focused Service Advisor to join our busy aftersales department. You will act as the key point of contact between customers and the workshop, ensuring a smooth and professional service experience from booking through to vehicle collection. Key Responsibilities * Welcome customers and manage service and repair bookings * Provide clear explanations of work required, costs, and timescales * Liaise closely with workshop technicians to ensure jobs run efficiently * Upsell service plans, additional repairs, and products where appropriate * Keep customers informed of progress and any additional work required * Ensure job cards, invoices, and documentation are accurate and complete * Handle customer queries and resolve issues professionally * Deliver exceptional customer service in line with manufacturer standards About You * Previous experience as a Service Advisor (automotive experience preferred) * Strong customer service and communication skills * Confident, organised, and able to work in a fast-paced environment * Good IT skills and experience using dealer management systems * Able to upsell in a consultative, customer-first manner * Full UK driving licence