Job Title: Service Advisor Location: Prestige dealership, Tonbridge Salary: Competitive basic salary (dependant on experience) OTE £36,000 Hours: Monday to Friday, 1 in 3 Saturday mornings We’re seeking a motivated and customer-focused individual to join our clients Service Team at their showroom in Tonbridge, helping them deliver an exceptional experience to every customer. As a key member of the team, you’ll be the main point of contact for their service customers — ensuring the customers’ needs are handled efficiently, professionally, and with attention to detail. This position combines strong people skills with a good understanding of vehicle maintenance, enabling you to explain repair work and service requirements to customers. Service Advisor responsibilities will be as follows: * Take bookings for service work via website contact, telephone or face-to-face at Service Reception, obtaining all information required and communicating this effectively to the workshop * Schedule service work to fulfil customer requirements and maximise workshop utilisation * To ensure the effective use of courtesy vehicles to maximise customer service * Upsell additional services or products that may benefit the customer’s vehicle performance or longevity. * Handle payments accurately and efficiently, maintaining a balanced account drawer. * To inform customers in instances where additional work is required or problems arise and gain their authority to proceed * To ensure the full completion of service documentation and maintain accurate customer data Skills required for Service Advisor: * Strong customer service skills with a focus on building rapport and trust with clients. * Proficient in cash handling procedures, ensuring accuracy in transactions. * Basic mechanical knowledge to effectively communicate technical information to customers. * Experience in upselling services or products is highly desirable. * Excellent communication skills, both verbal and written, with an ability to explain complex information clearly. * Strong organisational skills with attention to detail, capable of managing multiple tasks simultaneously. * Ability to work collaboratively within a team environment while also being self-motivated. Please know that once you have applied for the Service Advisor job, more in-depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch! Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency, acting on behalf of our clients. If you are interested in this position, please click APPLY – alternatively, contact Jack Broomfield at Hawkfield Recruitment to discuss this role in more detail