Service Advisor – Automotive Dealership Location: York Type: Permanent Salary: Up to £27,000 basic + OTE of £36,000+ (uncapped potential) Hours: Monday – Friday, 8:00am – 5:30pm Are you passionate about delivering excellent service and looking for your next step in the automotive industry? We’re currently seeking a Service Advisor to join a busy and professional aftersales team in York. This is a fantastic opportunity for someone enthusiastic, personable, and detail-driven, with a focus on delivering high standards of service every day. What You’ll Do: * Act as the first point of contact for customers visiting or calling the service department * Schedule service appointments and liaise with the workshop team to ensure smooth workflow * Provide clear communication to customers regarding services, repairs, and costs * Promote and upsell service plans, products, and aftersales offers * Maintain accurate service records and adhere to administrative procedures * Help meet team targets and contribute to a positive dealership environment * Ensure compliance with health & safety and company standards What We’re Looking For: * Strong organisational and communication skills * A proactive, customer-first attitude with the ability to work under pressure * High attention to detail and a commitment to quality * Previous experience in a customer service role (automotive experience preferred) * A full, valid UK driving licence What’s in It for You: * Basic salary up to £27,000 with realistic OTE of £36,000+ (uncapped commission) * 24 days holiday plus bank holidays – increasing with length of service * Staff discounts and exclusive offers for family and friends on services * Access to retail, gym, and dining discounts via a dedicated employee app * Healthcare cash plan for employees and dependents – including same-day GP access and support for dental, optical, and wellbeing care If you're ready to bring energy, enthusiasm, and professionalism to a leading automotive dealership environment, we’d love to hear from you