Service Administrator benefits package for 2024 at Portsmouth Audi Job Benefits · Salary range £26,460-£32,460 per year · 25 days annual leave + 8 Bank Holidays. · Company pension scheme · Employee referral programme · Working Pattern and applicable rotas · Manufacturer training · Harwoods Academy · FREE parking Job Description · Record vehicle detail and customer requirements accurately and effectively. · Raise customer job packs in accordance with manufacturer requirements (to pass manufacturer audit) and 48 hours before the vehicle is due in. · Ensure upsell opportunities are recorded. · Call customers and remind them of their booking 24 hours beforehand. · Ensure customer requirements are fully understood and communicated in an effective manner to other members of the department. · Ensure 100% customer follow-up post visit. · Carry out self-audits on all completed job packs to ensure manufacturer compliance. The Harwoods Way Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below: We Treasure our people and our customers We challenge ourselves to grow & improve We grab responsibility We run in the same direction as one team We inject energy and fun into our work We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners: Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN We operate across 6 counties in the South East of England, namely: Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including: recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities