Senior Service Advisor Job Advert Location: Basingstoke Employer: Main Dealer Recruiter: Alecto Recruitment (Oakland Heath) Hours: 45 hours per week Salary: £29,500 to £32,000 Alecto Recruitment is representing a prestigious main dealer in Basingstoke, seeking an experienced and dynamic Senior Service Advisor. This is a fantastic opportunity for an individual with a strong background in the automotive industry to join a thriving team. Responsibilities: Customer Interaction: Greet customers and ensure they receive a warm and professional welcome. Handle customer queries, providing expert advice and assistance. Service Scheduling: Coordinate and schedule vehicle service appointments efficiently, ensuring optimal workshop utilization. Service Follow-Up: Monitor and follow up on all vehicle services, ensuring timely completion and customer satisfaction. Communication: Act as a liaison between the workshop and customers, communicating vehicle issues, repair timelines, and costs effectively. Sales Support: Promote and sell additional products and services to customers, achieving personal and departmental sales targets. Administration: Maintain accurate and up-to-date records of customer interactions, vehicle services, and repairs. Team Leadership: Mentor and support junior service advisors, fostering a collaborative and productive team environment.Requirements: Experience: Proven experience as a Service Advisor in the automotive industry, preferably in a senior role. Knowledge: Strong understanding of vehicle maintenance and repair processes. Customer Service: Excellent customer service skills with the ability to build rapport and trust with customers. Communication: Clear and effective communication skills, both written and verbal. Organisational Skills: Ability to manage multiple tasks efficiently and prioritise workload. Technical Skills: Proficiency in using dealership management software Problem-Solving: Strong problem-solving skills with a proactive approach to resolving issues.Application Process: If you are interested in this role, please apply or contact Oakland Heath at Alecto Recruitment on (phone number removed). Referral Bonus: Do you know someone who might be interested in this role? Alecto Recruitment offers a referral bonus of £350 if we successfully place the individual you have referred. Join our client's team and take your career to the next level as a Senior Service Advisor. Apply today