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Posted: 64 days ago   Expired

Senior Service Advisor

Salary: £24,000

Location: Huddersfield

Job type: Permanent

Category: Advisor

An experienced Motor-Trade Service Advisor is required for this great dealership in Huddersfield. This is a key customer-focused position therefore you must have excellent presentation and communication skills. Experience of working within a franchised dealership is essential. This role would suit either a current Senior Service Advisor or an experienced Service Advisor looking for the next step. Daily duties will include: * Meeting and greeting customers, acting as the first point of contact for Service enquiries * Booking vehicles into the workshop for service and repair * Organising the workshop diary * Liaising with the Technicians and Workshop Controller for vehicle progress reports * Updating customers on the progress of their vehicle * Up-selling additional work and service plans * Assisting with administration based tasks for the department You must be a team player, working alongside one other Advisor and an Administrator, you will provide a Senior contact to customers and work closely with the Service Manager to ensure the front desk runs smoothly and efficiently. This is a busy and varied role that requires attention to detail and superb organisational skills. Building customer rapport is a key aspect of this role so you must enjoy liaising with customers. The role comes with a generous basic salary as well as an uncapped bonus/commission scheme for up-selling additional work and service plans (current Advisor is earning circa £10,000 on top of basic salary in bonus). A great opportunity to join a company that has recently made lots of investment, is extremely busy, and currently, in the countries top 10% for customer satisfaction. Working hours: Monday to Friday 8.00am-6.00pm. No weekend work is required at the moment however in the future you must be flexible to work Saturday mornings on a rota


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