Monday to Thursday 07.00-16.00, Friday 07.00-120 Job Summary: Focal point for all matters relating to the customer. Primary Responsibilities: Project & programme management of key accounts including current & future state. Working with the Customer Schedulers to deliver against the DIFOT & quality targets set out by the customer and support the planning, procurement & operational teams through the manufacturing process. Facilitating cross-functional teams to ensure delivery of the account in line with the contractual agreements. * Planning * Procurement * Operations * Quality * Engineering Delivery against the internal targets for sales & margin forecasting. Coordination of obsolete & excess stock for your respective accounts. Schedule change management with internal stakeholders for your respective accounts. To manage and control the acceptance of customer requirements and ensure their input to ERP system so that customer requirements are understood, and in liaison with the Production Controller ensure before acceptance that production is achievable. Host and manage customers whilst on site and ensure that their activities are controlled within company procedures. Ensure timely resolution working with the Credit Controller for any overdue AR issues. Maintain professional business relationships with key stakeholders to achieve service levels and attain a high reputation for integrity both internally and externally. To work in a safe manner in to satisfy Health and Safety legislation and to avoid accident or injury to people, machinery or property. To be aware of and comply with relevant aspects of the Company’s Quality Policy and Procedures. Carry out such other duties as may reasonably be required within the jobholder’s capability consistent with Terms and Conditions of employment. Knowledge &Skills Essentials: People management Customer facing experience Strong Excel and Power Point skills Building and presenting of KPI customer pack 3 directional management Goal orientated and driven Data analysis Continuous improvement mindset Time management and flexibility Desirable: Project management Resolve and tenacity Experience and Education: Education: Qualifications in Commercial and Business Management is preferred ExperienceStrong organizational skills, with the ability to manage multiple tasks, prioritize and follow up Excellent attention to detail and high level of accuracy Ability to achieve results even when under pressure Has a positive attitude and be motivated by the role Flexible, adaptable to change High level of resilience Experience and knowledge of engineering production methods is also preferred