Contek Recruitment Solutions are collaborating with our client who are a leading HGV Vehicle manufacturer, the role involves working in their automotive parts department that specialises in providing high-quality, genuine OE parts to their client base. Offering a competitive salary between £37,000.00 - £40,000.00 per annum, dependent on experience, and a supportive work environment with a focus on professional growth and development. Why This Role Stands Out: - Competitive salary with potential for growth based on performance. - Work-life balance with a structured 40-hour work week, including early finish on Fridays. - Opportunity to be the go-to specialist for technical parts advice. - Collaborative environment working closely with engineering and technical teams. - Play a pivotal role in driving parts accuracy and customer satisfaction. Key Responsibilities: - Handle customer enquiries via phone and email with confidence and expertise. - Identify and supply the correct parts first time, every time. - Prepare quotes and promote genuine OE parts. - Act as the first point of contact for complex and escalated parts queries. - Manage parts data, vehicle BOMs, and engineering changes within electronic parts catalogues. Skills, Experience, and Education: - Communication: Confident communicator with a professional telephone manner and the ability to handle complex queries effectively. - Knowledge/Expertise: Strong automotive parts knowledge with hands-on aftermarket experience and the ability to interpret parts data and engineering changes. - Innovation: Technically minded, capable of identifying part failure trends and producing technical parts bulletins. - Business Impact: Proven ability to deliver excellent customer service in a fast-paced environment, contributing to overall customer satisfaction and business success. Accountabilities: - Ensure timely and accurate completion of tasks related to parts identification and supply. - Provide leadership in resolving complex parts queries and improving parts accuracy. Call to Action: Ready to take your expertise in automotive parts to the next level? Join a dynamic team where your skills will make a significant impact. Apply today