Senior Field Service Controller Location: Croydon Hours: 40 hours per week, Monday to Friday (08:00 – 16:30) Salary: Up to £43,956 per annum We are currently recruiting for an experienced Senior Field Service Controller to join a busy and fast-paced service operation based in Croydon. This is a fantastic opportunity for someone who thrives under pressure, enjoys leading a team, and takes pride in delivering a high level of service to customers. The Role You’ll play a key role in coordinating field service activity and ensuring everything runs smoothly day to day. This includes: * Acting as the main point of contact for customers, engineers, and suppliers * Managing and prioritising service jobs, including breakdowns and VORs * Supporting, mentoring, and leading a team of service controllers * Handling escalations and resolving issues quickly and professionally * Monitoring KPIs, workload, and work-in-progress * Ensuring all systems, admin, and documentation are kept accurate and up to date What I’m Looking For * Previous experience in a senior service control, scheduling, or coordination role * Strong communication and customer service skills * Excellent organisation and problem-solving ability * A confident decision-maker who can work effectively under pressure * Good IT skills, including Microsoft Office * A team player who can lead by example and manage competing priorities Apply today or contact Nicola or Elle