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Posted: 99 days ago   Expired

Senior Customer Service Advisor

Salary: £23,490

Location: Dudley

Job type: Permanent

Category: Dudley Advisor

Senior Customer Service Advisor- Dudley  up to £23,490 per year plus Bonus and our great Company benefits ! This is an exciting opportunity for a Senior Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Dudley. As part of a team of specialist Customer Service Advisors you are the face of our Bodyshops. You are responsible for booking customer cars in for repair/attention ,which is why an important aspect of the role is to prepare job cards and files as necessary, all the while maintaining an efficient and effective filing system for associated paperwork. You will also need to be able to provide vehicle progress reports when requested by the customer. You will arrange and allocate courtesy cars for customers and on completion of the job, collect payment from the customer, paying particular attention to banking/ security arrangements and the payment of excesses on certain insurance policies.  You will report into the General Manager who has been with the business for a number of years. They are as passionate about Customers as they are about their Team and is absolutely determined to make their Bodyshop the best in group. It’s an amazing team!  The workshop in Dudley completes over 65 repairs a month and you’ll join a friendly existing team of 1 paint technician, 2 prep, 1 panel tech and 1 MET.  As a busy site, we ensure you are supported by two drivers, a customer service agent, parts controller and the Branch Manager, working face-to-face with customers to let you focus on what you’re great at. Most of our work in Dudley supports our FMG Repair Services and Auxillis companies, with various insurance partners- including Admiral. Being open just over two years, everything is brand new and high tech. About You  As a Senior Customer Service Advisor, we would like you to have an interest and passion in what we do. With a professional appearance we would also appreciate it if you have a customer focus and teamwork mentality and are IT Literate. Problem solving and understanding when to escalate problems would be highly advantageous as would the ability to identify and fully support development of retail sales opportunities. As a given you must have experience working in fast paced role, within the automotive industry, be that dealership, accident repair, or sales.  A full UK Driving Licence is also an essential requirement for the role.  We will help and support you with the rest.  As a Customer Service Advisor, we offer:  A competitive starting salary with an amazing bonus scheme.  Additional employee benefits (including employee assistance, life assurance, pension, colleague assistance programme, retailer discounts, bike to work scheme and many more)  A clear career development pathway and our commitment to supporting your professional development through in-house and industry-recognised training.  Be part of the future of FMG Repair Services  Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match the job, we will be in touch with you to advise you of the next stage in the process.  We are an equal opportunities employer and positively welcomes all applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.  Please note: On accepting an offer of employment with us, you are providing us with permission and consent to proceed with our reference and vetting process. Our offers of employment are subject to satisfactory references and in some cases a criminal records check. We may require information that covers the last 2 years of your employment and personal history. You will be required to provide evidence of your eligibility to work in the UK. Please ensure you have this information available


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