We are currently recruiting a Senior Account Manager. Working Hours - Monday to Thursday 8am to 4.45pm, Friday 8am to 12.30pm. Purpose of role and accountabilities: At Gardner, client relationships are our top Priority. The ideal candidate will need to have experience as an Account manager and exceptional customer service. We are looking for a dedicated and personable manager to act as the main point of contact for a senior client with the assistance of a direct report. * Ensures that Delivery Performance is maintained at a World Class level of performance for all customers * To develop a Customer Relationship Management strategy and business plans which support the business * To provide a focal point for the customer within the business identified contracts and to optimise the working relationship with the customer, through regular meetings, telephone contact and formal reporting. * Ensuring customer satisfaction and 98% OTIF delivery * Conduct regular performance and forecasting reviews with the customers for dissemination into the SIOP and ERP systems * Ensure all Sales Orders are loaded, checked and verified * Maintain, improve and stabilise the Customer demand signals into the Gardner Group * To maintain Sales order integrity via Paragon/customer order book, updating where required and notifying customer of any delivery date/quantity changes. * Ensuring contract review procedure is followed (through liaison with relevant departments ref quote, contract review checklist (GMF3021) for any orders received – both for electronic and manual purchase orders. * Populating customer progressing sheet (ie YM26/Senior Critical List etc) with promise dates/comments and returning to customer in timely fashion. * Ideally will have a strong track record Tier 1 Aerospace Suppliers * Manage and develop Personal Development Plans for direct reports * To generate visual business metric, which enable business performance to be tracked on a regular basis and targets achieved * Continually review all aspects of the operation so that methods, procedures and efficiency can be improved * Create and maintain an innovative environment that encourages employee participation through continuous improvement, raising quality and effective team working, sharing best practice where possible * Develop an "Early Warning System" for issues that could affect GAEs ability to supply parts to its' customer base * To work within cross functional teams to support business development, growth and improvement projects as required * To lead by example and ensure appropriate standard of behaviour and conduct are maintained within the business in line with company policies * Any other duties within your capabilities as requested by the Gardner Senior Management Team Core skills/attributes needed: - Extensive knowledge of production processes and Customer Relationship Management preferably within the aerospace or automotive industry or similar - Ability to understand and interpret engineering drawings and aerospace specifications - First class leadership and motivational skills. - Problem analysis and decision making - Strong customer focus combined with business development skills/ commercial awareness - Can coach and mentor, and lead by example - Be an excellent communicator with good negotiation skills - Resilience and tenacity - Willing to travel across the Gardner sites as required - Ability to work under pressure, as part of a team but often on their own initiative - MRP management - Lead Time Analysis - Capacity Management, development and introduction - Problem Solving