After-Sales Manager Bristol (BS4) Salary: £35,000 basic plus company car. Achievable £60,000 OTE through bonus schemes! Hours: 42.5 hours per week, worked between 08:30 to 18:00 Monday to Friday and Saturday 08:30 to 17:30. Holiday Entitlement: You will receive 30 days holiday (inclusive of Bank Holidays) Our client Our client is a family run multi-franchised dealership group which has been established for over 90 years. They sell and maintain new and used Renault, Dacia, Citroen, Peugeot vehicles and have a brand-new state-of-the-art workshop with brand new equipment. Many of our clients’ employees have been with them for over 20 years, starting in junior roles and progressing into senior management. Our clients open and supportive management system provides a great place to realise your potential and unlock your career. Benefits: * Amazing progression opportunities * Colleague Referral Bonus of up to £1,000 * Extensive Manufacturer Training * Exclusive Discounts on New and Used vehicles. * Discount on MOT & Servicing (including your family) * Cycle to work scheme. * A range of training and leadership development programmes * Life Assurance (death in service benefit) * * Staff & Family Car Scheme* * Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aiders The Role: Reporting to the Group Aftersales Manager, you will join a state of the art dealership working as an aftersales manager of Renault and Dacia! * Support customers throughout their vehicle ownership journey whilst delivering a first-class service. * Planning and development of departmental budgets while implementing department activities and action plans * Monitor department performance against budget, identifying and addressing shortfalls * Ensures the service team maintain and develop good relationships with customers by meeting and exceeding their expectations and adhering to, and supporting, a ‘right first time’ approach * Deal with all customer complaints and difficult situations, where this has been escalated by the service/workshop person or customer and where necessary, agree goodwill payments to resolve the issue to the mutual satisfaction of the customer and the business. * Maintain a high level of contact with internal and external customers * Monitor and evaluate the performance of a team and motivate them to be the best they can be. * Work readily with numbers and provide/discuss statistical information * Build strong interdepartmental relationships, and to pay close attention to the requirements of those departments * Pay close attention to administrative details, ensuring documentation is clear and legible * Present a consistently professional image to all customers through your attitude, behaviour, and personal appearance * Deploy the appropriate management tools and strategies to build and retain a high performing team About you: * You will have previous experience of managing a team as well as the technical knowledge that is associated to this role. * You will be a customer focused individual that possesses a passion for delivering exceptional customer care. * Strong organisational, communication and interpersonal skills are essential along with experience of working as part of a team with shared objectives and personal performance goals. * Driving Licence Required Aligra have been established since 2007 and have since implemented supply partnerships with a number of the UK’s leading logistics companies. Whilst we work across all industries, we specialise in recruitment and talent management for the Automotive & Engineering, Driving & Industrial, Hospitality and Professional & Executive sectors