Sales Executive Job Type: Full Time, Permanent Location: Norwich / Kings Lynn Working Hours: 5 day working week (weekend working on rota basis) Salary: £20,000-£50,000 per annum OTE Uncapped Benefits: Basic Salary - £20,000 per annum. OTE - £45,000 - £50,000 uncapped. Company Car. Free life insurance to 3 x annual salary. 22 days annual leave plus bank holidays increasing to 25 with length of service. £150 per year personal learning budget. Company sick pay scheme after first year of employment. Access to free life coaching sessions. Workplace pension scheme. Long service awards. Colleague discounts. Colleague referral bonus scheme. Access to training programmes for qualifications, skills, mental health, wellbeing and more. Holden Group is a family-owned group of Car Dealerships who represent the Kia, Volvo, Honda, Renault, Dacia, Seat, Cupra and MG brands. Catering to both individual and corporate clients, we provide a diverse range of new and pre-owned cars and vans for sale, along with servicing, repairs, and maintenance from our Norwich, Kings Lynn & Bury St. Edmunds sites. We pride ourselves on having a trusted reputation for being knowledgeable and offering an honest and enjoyable experience. The Role – Sales Executive: As Sales Executive, you're not just selling cars, you’re turning every customer Interaction into a memorable experience. Hit the accelerator on your career by achieving and surpassing sales targets. Responsibilities – Sales Executive: Provide product information and guide customers through the sales process in a transparent and jargon free way. Follow the Holden Group sales process to a consistent standard to ensure maximum profitability and customer satisfaction. Genuinely seek to understand customers’ needs through listening and questioning. Identify the right solution to meet those needs. Cultivate and maintain strong relationships with customers, fostering loyalty and repeat business. Follow up with customers to ensure satisfaction and address any concerns. Be aware of all manufacturer programs and requirements and what your role must contribute to meet the required standards. Continually refresh your knowledge of current offers, products and services and competitor activities. Respond to all customer enquiries in a professional and timely manner. Manage and update the customer database and diary system daily with accurate information. Proactively seek new leads/opportunities through effective prospecting activities. Make proactive use of all technology available including CitNow videos, live chat, websites, CRM etc. Attend events and promotional activities as and when required. Be aware of and follow Group policies on customer deposits and payments at all times. Ensure all administration processes are completed in a timely and efficient manner to streamline the customer journey through all department touch points. Person Specification – Sales Executive: Driven to achieve and surpass goals, continuously improving productivity and quality standards. Patient listener, adept at identifying customer needs and offering composed solutions. Actively communicates ideas and updates stakeholders effectively. Possess exceptional customer service skills, fostering satisfaction and retention through personal accountability. Able to positively contribute to team dynamics, adept at self-motivation and multitasking in fast-paced environments. An advocate for Holden Group’s values and purpose. Ability to build rapport and form lasting relationships with customers. Possess excellent communication, listening and negotiation/closing skills. Able to handle challenges with a positive attitude. Ability to organise and prioritise to meet targets and deadlines. Proven track record of performing and thriving in a fast-paced sales environment. Proficient in digital tools/platforms, including video technology and CRM systems. Valid clean driving licence. Please be advised that any roles offered are subject to a satisfactory pre-employment screening check.  This screening may include but is not limited to background checks, reference checks, and verification of qualifications.  We reserve the right to withdraw any offer of employment should the results of the screening process not meet the requirements of the position or the company's standards