Sales Controller – Winchester Salary: 25k basic 50k OTE + Car + Benefits What does a Renewal Specialist / Sales Controller do? * Contribute to the development of the retail sales department, including new & used retail cars * Achieve marketing, sales, and financial targets * Organise, direct and control the activities of sales staff * Maximise the profitable sale of new & used vehicles, all retail finance and insurance, accessories, extended warranties, and all related items. * Ensure that all departmental processes comply fully with FCA Regulations * Achieve and strive to exceed all set targets and objectives. * Customer contact prior to appointment to confirm the date / time and who they are meeting within the centre. * Effective use of the Video/ CITNow system if unable to contact customers. * Regular narrative update of all customer activity on both retention activity tracker and enquiry max. * Daily update of appointment activity board. * Liaise with centre executives to facilitate smooth handover of customer and appointment. We are looking for an experienced Renewal Specialist / Sales Controller with prior automotive experience in a sales or renewal based role. The key attributes that we would look for are: * Influencing skills, with the ability and confidence to convert enquires into sales * Brilliant customer service experience, to build long term relationships * Fantastic listening skills to understand customer requirements and needs * A willingness to learn and develop your product knowledge * Professionalism, with a commitment to adhere to process and procedure To apply for this Renewal Specialist / Sales Controller role, please get in touch with Katy at YOLO Recruitment
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