AO - The Ultimate Destination for Your Career! About The Role: As our Returns Operative, you will ensure that the depot always runs smoothly and you will work very closely with our Drivers as they return to the Depot, dealing with any issues that might arise. Our Returns Operative will provide on-going support to our Drivers making sure that all deliveries throughout the day are completed, on time, every time, whilst remaining legally compliant with Transport legislation and Working Time Directives. Salary: £12.00 per hour / £25,116.00 per annum Hours: 4 on 4 off, 9:00am-9:00pm (40.25 hours per week) Job Type: Full time and permanent contract Location: Unit 1, Middleton Avenue, Strutherhill Industrial Estate, Larkhall, ML9 2UN You will: Debrief returning vehicles. Report any defects, damages, or safety issues. Communicate with Drivers regarding the daily runs and any issues that may occur Assist with loading and unloading of vehicles Download returns sheets and some other admin duties. Update Daily statistics regarding the depot A Few Things About You: An understanding of transport legislation and logistics operation Able to build good relationships with people even when under pressure React to problems promptly Strong communication skills - both verbal and written Competent use of Microsoft, particularly Excel Able to make decisions in the absence of the Depot Manager to drive performance and service Be confident to challenge vehicle issues with our drivers Why Choose AO: We should all feel like we belong. That's why we’re creating a welcoming and inclusive place to work. We know that being different together is our superpower and we celebrate that because it makes us stronger, more creative, and better at what we do. We welcome applications from everyone, so we can make reasonable adjustments to our interview process that meet your needs. And our hybrid working model is set up so you’ve got the flexibility to get that work-life balance just right. Great People Deserve Great Things: 24 days holiday At least 5% contribution pension scheme Enhanced Maternity, Paternity and Adoption Packages Make a difference day (x2 fully paid charity days a year) Gain exclusive ticket access to AO Arena, Sales Sharks, and Manchester Thunder. To see all our benefits and perks, visit our AO Benefits page