Full time Monday to Thursday 8.30am – 5.30pm and Friday 8.30am to 4.15pm Receptionist and customer advisor - £25,000 per annum. Job description is: * To ensure the efficient running of the Reception promoting the image of the Company. * Promote good customer relations by handling queries and complaints in an efficient and caring manner. * Answer Incoming Telephone calls. * To ensure excellent administration of individual Work Provider requirements. Management System, Internal Reporting & Customer Requirements. * To ensure Customers are fully aware of any financial liabilities that they are responsible for prior to repairs commencing. * To control the Courtesy Car Fleet. * To Manage Driver Team including Transport logistics & ensuring vehicle check in system for Customer & Courtesy Cars is followed consistently. * To accurately record new bookings and maintaining the booking record. * To carry out vehicle checks on Customer and Courtesy Vehicles when coming in for repair and upon completion of the repairs. * To assist in Customer communication throughout repair cycle, this may include updating Customers of repair progress, parts delays, technical delays, etc. * To inform Customers when repairs are completed and make arrangements for Collection/Delivery including all relevant administration. * Present invoices for payment by customers. Ensure that all payments are made in line with the company’s financial policy regarding credit, discounts, cheques and credit cards. * To take payments from customers