Job Title: Recall Program Co-ordinator Location: Dunton - Hybrid, 3 days in the office Original Rate: £29.59ph increasing to £37.25ph after 13 weeks inside IR35 Hours: Standard 37.5 Hours Per Week Responsibilities: * This important and high-profile role provides key project management in launching Field Service Actions (Safety Recalls, Customer Satisfaction Programs, Update Prior to Sale and Warranty Extensions). * The candidate will develop cost effective dealer repair strategies for vehicle concerns. * Create Dealer Bulletins, Service Instructions and Customer Letters. * Set-up affected vehicle populations in PTS, GRID and GCAMP systems. * Work closely with the Office of General Council. * Work with translations agencies. * Liaise with Market Surveillance Authorities and other Government and regulatory agencies across Europe regarding announcements of potential Safety, Compliance or Emissions Recalls, and monitoring and reporting progress. * Liaise with all National Sales Companies in Europe and Global Offices. * Liaise with our client parts Supply Chain Management. * Liaise with Public Affairs, Customer Experience Teams, and Customer Contact Centres. * Be an active member of the Government Enquiry Review Committee and Critical Concern Review Group and attend all relevant meetings. * Provide Recall status input to various forums, attending and presenting to senior management teams when required. * Liaise with customer letter mailing agency. * Ensure departmental processes/records are compliant with current/future audit requirements. Skills Required: * Recalls and Service Program Co-ordinator. * Interpersonal and communications skills, IT skills (Excel, Word, PPT), analytical skills. * Able to multitask and manage multiple programs effectively. * Able to work under pressure. Experience Required: * Vehicle engineering and / or Dealer Workshop experience. Experience Preferred: * Aware of, or with experience of dealer workshop processes. Education Required: * Degree in Engineering, dealer workshop repair process. * Master Technician trained. Additional Information: Hybrid, 3 days in the office. This role is INSIDE IR35