Quality Representative Imperial Recruitment Group are delighted to announce that we are working in partnership with a Teir 1 Automotive Manufacturer who are recruiting for a Quality Representative on a Permanent basis. Salary: Negotiable Contract Type: Permanent Location: Solihull or Liverpool Hours: Full time Responsibilities: * You will work on-site at the JLR plant as the quality representative * Monitor JLR production to check if there is any quality problem of the products. When quality problems occur in JLR's external warehouse, it is necessary to go to the site to confirm the situation as well. * Preliminary analysis of defective parts on-site and facilitate good problem definitions. Giving progress updates internally and with client. Coordinate complaint investigation requests with a quality engineer. * Lead product containment activities; may include inspection, sorting, reworking and repairing at JLR on-site and CEVA warehouse. * Regarding the confirmation to be made on Customer’s sorting or rework request, timely confirm the total quantity, operators and work hours, quantity of non-conformity, and take photos of all non-conformed products to internally quality team. * Assist quality team to communicate with Customers, facilitate quick response and customer satisfaction. * Monitor trail assembly result of new product and deliver feedback. Assist project team with sign AAR (appearance approval report) sample. * Must possess strong oral and written communication and listening skills in order to effectively communicate with customers and quality or project colleagues in the organization, managing confrontational and escalated customer complaints in a controlled and courteous manner. * Answer customer phone calls and emails to provide strong customer service and positively resolve all customer issues. * When after-sales quality issues arise, visit JLR Warranty Recovery Centre to work with JLR warranty engineer to research the symptoms, determine their root causes. Products for which the cause cannot be determined need to be sent back to China for analysis. * Working hours will be roughly the same as JLR's working hours. * Other duties as assigned by the Manager of Quality Control. Experience/Qualifications: * The ideal candidates will have at least 3 years working experience in automotive/vehicle engineering or quality assurance environment. * Effective communication skills & the ability to work in a fast paced environment. * Knowledge of Problem Solving tools and methods. * Capability of sizing up the situation quickly and addressing the issue * Self-organized and capability or arrange customer visits to build good customer relationships, and follow up to open issues. * Report any anomalies as soon as possible to the organization quality engineer. * This job may require employees to drive motor vehicles. This position requires a valid driving license in order to travel to the local JLR external warehouse to handle customer complaints when required. For more information on this opportunity please feel free to contact Imperial Recruitment Group. Due to the high volume of applications that we receive we may not be able to respond to every application, however, if you do not get a response within 7 days, please consider your application for this opportunity unsuccessful but we will keep your details on file for other opportunities