Job Advertisement Quality Officer Are you ready to make an impact in the logistics and warehousing industry? Join our team as a Quality Officer, based in Washington, Sunderland. We are a leading third-party logistics (3PL) provider, dedicated to innovation and excellence in customer service. About the Role: The Quality Officer supports the development and management of quality functions and compliance responsibilities. Collaborating with the Quality and Training Manager, you'll establish, implement, and maintain the Quality Management System and support Genba Kanri (GK) Improvement activity. Main Tasks: Ensure customer satisfaction and support customer requirements Maintain a professional and customer-focused attitude Communicate effectively with line managers and employees Monitor and improve GK and ISO standards Police adherence to quality processes Support continuous improvement and development of GK and ISO StandardsResults: Maintain KPIs and improve employee quality through training Support change within the business Meet business targets and personal development objectives Successfully complete GK and ISO auditsSkills and Qualifications: Knowledge of Logistics and Warehousing industry Health and safety awareness Experience with Gemba Kanri and ISO 9001 Quality Management System Proficient in auditing and report writing Organizational and administrative skills Proficiency in Microsoft Office applications Full UK driving licence requiredBenefits: Company pension Cycle to work scheme Employee discount Free on-site parking Sick pay Store discountSchedule: Monday to Friday Work Location: In person Job Type: Full-time Salary: From £27,000.00 per year Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's . For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age