Role Responsibilities: * Responsible for all customer quality and engineering issues, providing proactive support and response. * Understand customer requirements and expectations in detail, communicating with the internal team to ensure the requirements are fully understood. * Serve as the main focal point for customers, internal teams, and suppliers for all quality and engineering issues throughout the program life, from initiation to end of life. * Project manage product quality and engineering requirements through ISIR, capability studies, AAR, etc., in support of NPI, APQP, and PPAP. * Define, specify, and support the project management, manufacture, and introduction of necessary test equipment and gauging to satisfy quality requirements. * Define and optimise measurement techniques to deliver a stable and capable production process utilising SPC and support DOE activities when required. * Support design reviews and prototype builds. * Lead the team in preparation of Control Plans and support D/PFMEA reviews as appropriate, documenting output using the necessary systems defined in NPI, APQP, PPAP, and company/customer procedures. * Support production team training in relation to customer expectations and quality requirements. * Take responsibility for recording, progressing, responding to, and closing out customer concerns utilising 8D or other problem-solving techniques as required. * Support Supplier APQP and supplier development and improvement. * Manage and report customer-specific KPIs related to Reject PPM and CAR performance. * Conduct internal and external audits. * Support launch activities as appropriate through PPIR reports, Interim PSW, and alerts. * Monitor warranty acceptance rates and maintain responses to pallets within identified timing. * Conduct negotiations to correct warranty billing. * Manage open warranty projects and maintain zero aged open current model projects. Preferred Education & Experiences to Fulfil Role (Essential & Desirable): * Proven experience in Quality Engineering in Automotive 1st Tier. * Degree, HND, HNC, IQA, or equivalent. * Previous plastics experience preferred. * Ideally exposure to Jaguar and Land Rover. * Experience with customer and automotive industry systems and procedures including IATF16949, ISO9001, APQP, PPAP, etc. * Strong customer focus. * Analytical with excellent problem-solving skills. * Good influencing and negotiation skills. * Flexible and adaptable