PSV Supervisor Location: Thurrock Salary: Up to £48,500 Shifts: Monday to Friday 12 pm – 8 pm 1 in 2 Saturdays  A great opportunity has come up for a PSV Supervisor has come up for a client of mine in the Thurrock area. PSV Supervisor duties will include: Ensure VOR’s are attended and repaired in line with service delivery KPI’s. To ensure that all repairs are completed in the most efficient and cost-effective manner without compromising quality. Ensure that the customer is handled politely and kept fully aware of the situation at all times. Ensure that safe working practices are adopted at all times and that the required health & safety paperwork is completed for each task. Ensure that all staff are utilised efficiently to optimise the available hours and keep non-productive time to a minimum. Ensure that all staff receive the necessary training and that a training record and skills matrix is kept. Ensure the accuracy of parts stocked in both the depot and the vans. Ensure that staff process all paperwork such as job cards, time sheets etc in an accurate, timely and legible manner. To ensure that all service centre job cards are checked for accuracy and sent for invoicing within 14 days of completion of the job. Ensure that the company’s job booking system is updated at each stage of the vehicle repair to give visibility to all areas of the business. Ensure that all technical documentation made available to staff, i.e. parts manuals, service bulletins etc are at the current level. Ensure that all elements of housekeeping, including premises, people, equipment and vehicles are of the highest possible standard, to portray a professional image. Develop a can-do attitude within the organisation, with a culture of right first time and own problems. Willingly carry out any other duties within their capabilities as deemed appropriate by the company. Ensure any jobs that require external work is escalated through the call centre appropriately. Provide accurate estimates for customers and insurance companies for retail work Handle customer complaints should they arise and escalate to CSM’s where required Ensure Demo vehicles are serviced/inspected between customer trials and keep sales team up to date with progress Liaise with internal departments on progression of modifications, campaigns and parts when required Feedback any issues, shortfalls and trends highlighted by customers on warranty vehicles to the SCM PSV Supervisor essential requirements: Competent computer skills to include Microsoft Office A proven track record of managing/supervising people within a workshop environment Good written and verbal communication skills. Experience in a customer service environment Experience of providing quotes and liaising with insurance companies Evidence of effective organisational skills Experience of working within the bus industry Active driving license PSV License To apply for this role please apply for this PSV Supervisor role with an up to date CV or call David at Kemp Recruitment on the office number. INDDC