Brook Street Recruitment is working with our client in Ballyclare to recruit a Parts Supervisor Key Duties & Responsibilities Day to day supervision of a team of parts people - managing performance against targets, conducting probationary reviews, performance appraisals & progress meetings, managing absence etc. Coaching and developing parts team members - identifying training needs, ensuring these are followed up on Parts sales to customers via telephone and face to face Developing and growing our established online parts sales presence Coordinating stock checks and discrepancy checks Creating and maintaining price support for parts cases Management of stock inventory and stock health Allocation of key customers to the parts team and follow up on parts sales progress Liaison with other departments on current promotions and implementation of these (working with internal marketing team to publicise) Analysing parts sales spend and reporting on this Relationship building with customers - building up existing customer accounts and business development to identify and secure new customers for parts sales Ensuring that customer demands are met, and that the correct solution is supplied Complying with all relevant health and safety regulations and best practice and promoting this throughout the after-sales department Adhoc duties commensurate with the position Criteria Relevant parts sales experience, working within a franchised dealership parts department Experience of working in or knowledge of the plant or agri industry Previous experience of supervising staff performance Previous experience of managing customer demands and expectations to the required standard Possession of a valid, full driving licence Leadership & People Management experience Must be an effective and supportive member of a high performing team that pro-actively supports others to achieve the overall targets Organisation - Can work methodically within defined processes and pays attention to detail IT Skills - Ability to use common computer packages and systems The core hours of work will be Monday to Friday; 08:30 - 17:00, however, some flexibility will be expected outside of these hours as needed due to operational requirements. Please send CV to Colleen Farquharson via the apply link