Parts Manager – Newtownabbey - £32,000 to £34,000 Rockmount Vehicle Maintenance is in Partnership with Sapphire Vehicles. Rockmount Vehicle Maintenance is Northern Ireland’s new Mercedes-Benz truck and bus service centre whilst Sapphire Vehicles Services Limited is a commercial vehicle fleet management company with a service provision packaged to offer a clearly defined portfolio of support services to both new and existing companies. Both Ballyvesey companies are now working in collaboration to deliver the perfect service. Rockmount Vehicle Maintenance are looking for a Parts Manager to join their friendly team in Newtownabbey. Parts Manager Key Accountabilities and Responsibilities: Responsible for the parts performance of the site and for delivery of the business plan Defining market targets for the spare parts business within the framework of performance targets defined by Mercedes-Benz UK and, together with the company management, drawing up a corresponding annual plan Thorough understanding of stocking levels and importance of lost sales analysis Ensuring customers and mechanics have access to advice on identifying which spare parts and accessories they require Ensuring service and invoicing regarding spare parts is carried out in a customer-oriented manner Ensuring permanent availability or sourcing at short notice of spare parts and accessories Organising incoming lot control in spare parts warehouse Ensuring defective spare parts from complaints and warranty claims are returned correctly Monitoring inventory documentation and controlling inventory optimisation Maximising accessory opportunity by ensuring showroom displays are in place and updated, commission scheme in place and all appropriate staff are trained and informed on new accessory products Controlling cost management for own department Determining HR resource requirements for department, employing new staff and developing an induction plan Managing, coaching and motivating employees to ensure a high quality of employee Together with employees, establishing business objectives and personal development goals and monitoring performance against agreed targets Monitoring the regional market with respect to new competitors Carrying out analyses of the competition/benchmarking in Parts Performance analysis to identify areas of weakness and appropriate marketing activity Market and customer analysis of trade parts business to determine level of marketing activity for trade parts growth Ensuring literature, product brochures as well as process documentation and the required software is up to date, complete and available Ensure product knowledge is kept up to date in order to increase opportunity for sales and associated sales Reviewing CSI surveys and other measures for monitoring customer satisfaction Monitoring compliance with BER standards and all other statutory regulations The Ideal Parts Manager: People management particularly in terms of achievement through teams, leadership style should be highly visible and hands on. Motor industry experience, ideally in an Aftersales position at management level.   Established track record in sales and profit delivery, cost and stock management control and people management. Enthusiasm to deliver the Mercedes-Benz experience and continuously improve product knowledge of self and others.  Desire to achieve the highest standard of personalised customer care commensurate with the Mercedes-Benz brand. Flexible approach to work and adaptable to thrive in a changing environment. IT literate. Ability to work alone and as part of a team, contributing to the overall success of the business. Hours: 8am- 5.30pm Monday – Friday.  At Ballyvesey Holdings your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please follow the link: https://(url removed)/privacy-policy