An award-winning commercial vehicle maintenance company are looking for a Parts Controller to join their busy office based in Wednesbury. This is an exciting and fast paced role; the successful candidate will be a confident communicator and able to prioritise a busy workload. The role holder will be responsible for carrying out a range of duties associated with the sourcing of parts for the smooth progression of repair events for our client’s and their customers. Duties include: * Responding to customer, colleagues and client’s telephone calls in a professional courteous and efficient manner. Quickly assess detail of the requirements. * Update customers and internal colleagues clearly articulate next steps and actions being taken in an efficient and timely manner. * Check POD for planning the engineer to re-attend a repair event. * Check details of all ongoing events, for status of VOR awaiting Parts, update status and confirm accurately and clearly to allow the customer to be updated. * Check job sheets to verify all parts are booked as ordered and required. * Make clear notes to job sheets for stores to Pick and pack, right first time. * Ensure email in-boxes are handled efficiently and effectively, taking appropriate action to address issues raised. Report all incidents to a line manager Person specification: * Excellent communication abilities * Great customer service skills * Proficiency in Microsoft Office suite * Good numeracy skills * Strong organisational skills & attention to detail * Previous experience as a Parts Controller in the commercial vehicle or Automotive Industry (desirable) Job Types: Full-time, Permanent Pay: £24,000.00-£27,500.00 per year Application question(s): * Do you have experience sourcing parts? Work Location: In person