Job Title: Parts Advisor Location: Watford Salary: £27,000 basic – OTE £32,000 Hours: 8am - 5.30pm Monday - Friday. Every other Saturday morning (Paid as overtime) Hawkfield Recruitment is currently working with a very well-established Automotive Dealer Group in the Watford area. We are looking to recruit an experienced Parts Advisor for the Aftersales team here. This is a highly successful business that has grown significantly over the past 20 years. with locations based in London, Buckinghamshire, Berkshire and Hertfordshire, they are still growing! Key responsibilities of Parts Advisor: Your key responsibilities as a Parts Advisor will be: * Answering inbound telephone calls promptly. * Qualifying customer requirements. * Confirming all customer details are recorded accurately on the system and amend where necessary. * Dealing with complaints and enquiries. * Liaising with different departments to ensure customer satisfaction. About You: As a Parts Advisor, you will ideally have the following skills and attributes: * Excellent communication skills and a good telephone manner. * Great computer skills and the ability to multi-task. * High levels of commitment to providing the best customer care. * A positive and friendly attitude in the work environment. Additional Benefits: * Access to their in-house training academy for everyone * Access to The Volkswagen National Learning Centre for specific roles * Internal career progression opportunities across our various brands and locations * Electric Vehicle (EV) Training levels 1- 4 depending on role * High street discounts * Wellbeing portal * Employee assistance programme * Purchase, service and parts discounts * Employee referral scheme * Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme Please know that once you have applied for the Parts Advisor role, more in-depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch! Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency, acting on behalf of our clients. If you are interested in this position, please click APPLY – alternatively, contact Jack Broomfield at Hawkfield Recruitment to discuss this role in more detail