JMC Aviation are working with an FBO company based in Stansted, looking to recruit a new Operations Assistant to join their team. This client is well known for outstanding levels of service in their FBO facility. As a family run business with multiple decades of experience, they strive for excellence throughout their skilled workforce as they deal with in-house engineering and support services on business jets. This is a Permanent Position based in Stansted. Working a 4 on/4 off shift pattern of day (06:00 - 18:00) and night shifts (18:00 - 06:00). Salary and Benefits - Competitive Salary - Generous Annual Leave - Salary Exchange Pension Scheme - Employee Assistance Programme - Life Assurance - Employee Cash Plan - Enhanced Maternity and Paternity Schemes - Professional Growth and Development - State-of-the-art Equipment and Technology - Ongoing Training and Certification Programmes The Role The primary purpose of this role is to provide support to the Operations Controller in ensuring the efficient, day-to-day running of the department. Other duties involve: - Support daily operations to ensure everything runs smoothly. - Book aircraft handling services in the company's system. - Arrange crew and passenger accommodation, fuel, and transport. - Track and compile fuel data in Excel. - Provide crew with essential information like NOTAMs and weather updates. - Help with ramp duties when needed, including loading baggage. - Be the first point of contact for crew and address their queries. - Respond to emails and phone calls in a professional manner. - Enter passenger passport details into the system during night shifts. - Assist Customer Service Representatives (CSRs) when required. - Provide toilet and water services upon request. Skills and experience required. In order to be successful in this role the Operations Assistant will need to demonstrate the following skills and attributes: - Experience in the aviation industry is essential. - Previous experience in operations. - Strong communication skills with a focus on excellent customer service. - Comfortable using computers, especially Excel. - Willing to work flexible hours, including weekends and bank holidays. - Minimum of GCSEs with a grade C or above in English and Maths. - A 5-year checkable work history is required for this role. - Driving Licence is esstential due to location and pick up of crew. - Right to live and work in the UK Desirables: - Service industry experience is a plus. - Familiarity with CFMU and FBO1 systems is helpful but not required training will be provided. - Experience in General Aviation (GA) and flight planning is beneficial. If you think this is the role for you and you have the necessary skills and attributes, please apply today or contact JMC Aviation for more details. Please note that due to the high level of applicants we will only be contacting shortlisted candidates regarding this role. For this opportunity JMC Aviation Ltd is acting as an employment agency